[DATE, ex. Wednesday, June 11, 1998]
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME, ex. John Smith],
By mistake, we shipped your order (#[ORDER NUMBER]) [SHIPMENT TYPE, ex. Overnight] instead of [SHIPMENT TYPE, ex. Express] because we thought time was of key consideration. Since this is our mistake, [we have credited the difference to your account / we have enclosed a check in the amount of the difference].
Please do not hesitate to call me at XXX-XXXX if there is something I can do for you.
Sincerely,
[YOUR NAME, ex. Jill Jones]
